STORE POLICY

Shipping Policy

SHIPPING POLICY

DUNGEON CRAWLER SHIPS EVERYWHERE IN THE WORLD, WITH ORDERS BEING DISPATCHED WITHIN 1-3 WORKING DAYS. IF AN ITEM IS LISTED AS A PRE-ORDER, PLEASE ALLOW UP TO 14 DAYS TO DISPATCH, UNLESS OTHERWISE STATED. ALL ITEMS ARE SHIPPED WITH NATIONAL/INTERNATIONAL TRACKING INFORMATION IN BIODEGRADABLE MAILING BAGS.

DUNGEON CRAWLER SHIPS FROM THE UK; INTERNATIONAL ORDERS MAY BE TAXED UPON ENTRY THROUGH LOCAL POST SERVICES. THOUGH WE WILL DO WHAT WE CAN TO AVOID THEM, DUNGEON CRAWLER HAS NO CONTROL OVER THESE CHARGES, AND UNFORTUNATELY, WE CANNOT TELL YOU WHAT ANY POSSIBLE CHARGES MIGHT BE, AS THEY VARY FROM COUNTRY TO COUNTRY. PLEASE NOTE, CUSTOMERS TAKE FULL LIABILITY FOR ANY CUSTOMS CHARGES, EVEN IF THEY REFUSE TO ACCEPT A PARCEL. PLEASE LOOK INTO YOUR RESPECTIVE COUNTRY'S SHIPPING RULES IN ORDER TO UNDERSTAND IF YOU MAY NEED TO PAY EXTRA CHARGES. DUNGEON CRAWLER WILL TAKE NO RESPONSIBILITY FOR PAYING THESE POSSIBLE CHARGES.

IF AFTER PLACING AN ORDER YOU REALISE THE ADDRESS HAS BEEN INCORRECTLY INPUT, PLEASE CONTACT US SO THAT WE MAY CANCEL YOUR ORDER ALLOWING YOU TO PLACE IT AGAIN. DUNGEON CRAWLER WILL NOT SHIP TO ANYWHERE BUT THE ADDRESS ON THE ORDER.

IF AN ORDER IS RETURNED TO DUNGEON CRAWLER DUE TO AN INCORRECT ADDRESS, THE BUYER MUST PAY THE SHIPPING FEE AGAIN, OR RECEIVE A REFUND MINUS THE SHIPPING. DUNGEON CRAWLER WILL TAKE NO RESPONSIBILITY FOR THE BUYER'S MISTAKES.

Returns Policy

RETURNS POLICY

ALL SALES ARE FINAL. DUE TO THE VERY LIMITED & HAND MADE NATURE OF EACH ITEM, CURRENTLY DUNGEON CRAWLER DOES NOT ACCEPT ANY RETURNS. HOWEVER EXCHANGES MAY BE MADE POSSIBLE. CONTACT US. EXCHANGED ITEMS MUST BE RETURNED UNWORN, UNWASHED & UNDAMAGED WITHIN 14 DAYS.

RETURN SHIPPING COSTS ARE SOLELY THE CUSTOMER'S RESPONSIBILITY.

WITH EACH ITEM BEING HAND MADE/CUSTOMISED, PIECES MAY APPEAR SLIGHTLY DIFFERENT FROM THEIR STORE PHOTOGRAPHS.

FAQ'S

I DIDN'T RECIEVE AN ORDER CONFIRMATION

IF YOU DID NOT RECEIVE ORDER CONFIRMATION, PLEASE FIRST CHECK ALL YOUR SPAM FOLDERS. IF NO CONFIRMATION IS FOUND, PLEASE CHECK WITH YOUR BANK THAT A PAYMENT WAS SUCCESSFULLY MADE. IF BOTH OF THESE THINGS DO NOT OFFER AN ANSWER, PLEASE CONTACT US. PLEASE BE AWARE THAT DUE TO RELATIONSHIP OF PAYPAL & DUNGEON CRAWLER'S WEBSITE, IF YOU PAY VIA E-CHEQUE, THIS WILL TAKE UP TO 7 WORKING DAYS TO CLEAR & REGISTER AS AN ORDER. DUNGEON CRAWLER WILL NOT DISPATCH UNTIL PAYMENT HAS CLEARED AND BEEN CONFIRMED.
WHERE IS MY ORDER?

UPON DISPATCH FROM OUR WAREHOUSE YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL. PLEASE ENTER THE TRACKING CODE HERE: https://www.royalmail.com/track-your-item PLEASE NOTE THAT IF YOUR DELIVERY ADDRESS IS OUTSIDE OF THE UK, DURING THE HANDOVER PROCESS FROM ROYAL MAIL (UK) TO YOUR LOCAL POSTAGE SERVICE, THERE MAY BE A DELAY IN THE TRACKING UPDATES. ROYAL MAIL AIMS TO DELIVER DOMESTIC (UK) PARCELS WITHIN 2-3 WORKING DAYS & INTERNATIONAL PARCELS WITHIN 5-7 WORKING DAYS. IF AFTER 7-9 WORKING DAYS YOUR ORDER HAS NOT ARRIVED PLEASE CHECK THE TRACKING CODE PROVIDED AS YOU MAY HAVE MISSED THE DELIVERY & WILL POSSIBLY NEED TO RESCHEDULE DELIVERY ONLINE. THIS WILL ALL BE ACHIEVED VIA THE TRACKING CODE. PLEASE REFER TO THE APPROPRIATE PRODUCT PAGE FOR YOUR ORDER - SOME ARE EXPLICITLY LISTED AS PRE-ORDERS, AND ARE BEING HAND MADE. PLEASE ALLOW UP TO 14 DAYS FOR DISPATCH ON A PRE-ORDERED PRODUCT, UNLESS STATED OTHERWISE.
CAN I CANCEL MY ORDER?

ORDERS MAY BE CANCELLED IF THE ITEM HAS NOT YET BEEN DISPATCHED FROM OUR WAREHOUSE. IF YOU HAVE RECEIVED SHIPPING CONFIRMATION/TRACKING INFORMATION THEN CANCELLATIONS ARE NO LONGER POSSIBLE, AS THE GARMENT IS NOW OUT OF OUR HANDS. IT IS THE CUSTOMERS RESPONSIBILITY TO ACT QUICKLY TO AVOID DISAPPOINTMENT . ALL SALES ARE FINAL. DUE TO THE VERY LIMITED & HAND MADE NATURE OF EACH ITEM, CURRENTLY DUNGEON CRAWL33R DOES NOT ACCEPT ANY RETURNS. HOWEVER EXCHANGES MAY BE MADE POSSIBLE. CONTACT US. EXCHANGED ITEMS MUST BE RETURNED UNWORN, UNWASHED & UNDAMAGED WITHIN 14 DAYS.
MY ORDER WAS RETURNED TO YOU

THIS IS BECAUSE THE BUYER INPUT THE WRONG ADDRESS WHEN PLACING THE ORDER. DUNGEON CRAWLER WILL TAKE NO RESPONSIBILITY FOR THIS, THE BUYER MUST PAY THE SHIPPING FEE AGAIN, OR RECEIVE A REFUND MINUS THE SHIPPING FEE.
WHICH PAYMENT METHODS CAN I USE?

DUNGEON CRAWLER ACCEPTS ALL MAJOR PAYMENT SERVICES INCLUDING DEBIT/CREDIT CARDS FROM VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER, AS WELL AS PAYPAL. DUNGEON CRAWLER ALSO ACCEPTS KLARNA TO ALLOW FOR BUY NOW, PAY LATER PURCHASES. CUSTOMERS MAY ALSO VIA APPLE PAY WHERE APPLICABLE.
DO YOU SHIP WORLDWIDE?

YES, DUNGEON CRAWLER SHIPS EVERYWHERE IN THE WORLD, WITH ORDERS BEING DISPATCHED WITHIN 1-3 WORKING DAYS. IF AN ITEM IS LISTED AS A PRE-ORDER, PLEASE ALLOW UP TO 14 DAYS TO DISPATCH, UNLESS OTHERWISE STATED. ALL ITEMS ARE SHIPPED WITH NATIONAL/INTERNATIONAL TRACKING INFORMATION IN BIODEGRADABLE MAILING BAGS.
HOW DO THE GARMENTS FIT?

EVERY PIECE BY DUNGEON CRAWLER IS MADE USING A BESPOKE CUSTOM PATTERN DESIGNED BY OUR ATELIER. THEREFORE THE GARMENTS' FITS ARE UNIQUE TO DUNGEON CRAWLER, OFTEN BEING OVERSIZED. PLEASE REFER TO THE INDIVIDUAL PRODUCT PAGES TO SEE THE SIZE GUIDES FOR EACH GARMENT TO AVOID ORDERING THE WRONG SIZE.
HOW DO I LOOK AFTER MY GARMENT?

ALL DUNGEON CRAWLER PRODUCTS ARE MADE MY HAND USING A VARIETY OF PROCESSES THAT MAY INCLUDE DISTRESSING. THE CUSTOMER MUST UNDERSTAND THE STYLE OF GARMENT THEY ARE PURCHASING TO AVOID DISAPPOINTMENT. IN ORDER TO LOOK AFTER THE GARMENTS, ALWAYS WASH ON 30, INSIDE OUT, ALONGSIDE SIMILAR COLOURED GARMENTS. SOMETIMES HAND WASH MAY BE MORE APPLICABLE. IF IN DOUBT REFER TO THE GARMENT'S PRODUCT PAGE.
DO YOU TAKE COMMISSIONS?

THIS ULTIMATELY DEPENDS ON WHAT IT IS. DEPENDING ON CURRENT DESIGN TIMELINES THIS MAY BE POSSIBLE, & DUNGEON CRAWLER WOULD LOVE TO ACCOMMODATE THIS. CONTACT US.